Facility FAQs

From the schedule, click either the NEW SHIFT button in the upper left-hand corner of the schedule or you can click on the “+” on the day in which you would like to schedule a shift.

From the schedule, look for the “NEW SHIFT” button in the upper left-hand corner of the schedule. You will notice two slight changes to the prompt for a new shift. 1.) The first selection you can select which week you would like to schedule and 2.) at the very bottom of the prompt you can select which days of that particular week you would like that same need to be duplicated.

From the schedule, find the shift you wish to cancel. Click the shift to open. Make the necessary adjustments. If the shift will not cancel, this is an indication that the shift is within a two-hour window of the start time, it will result in a two-hour time and trouble payment to the provider. Anything cancelled prior to the two-hour window, the shift will disappear and notify the provider that the help is no longer needed.

If you wish to upgrade an already assigned shift to a premium (time-and-a-half rate) from a standard-rated shift, don't hesitate to get in touch with your account manager and they will upgrade the shift for you. OR email info@oncallforcare.com and our support team will assist in this request.

Please contact your account manager directly and they will email your specific PBJ report. OR you can email info@oncallforcare.com and our support team will assist in this request.

Please contact your account manager directly and they will email you the credentialing file of the specific contractor(s) you requested. OR you can email info@oncallforcare.com and our support team will assist in this request.

Click the Candidates Tab in the left-hand margins. Then select the provider’s name. Next, either click on DNR or Preferred Provider.

  • DNR (Do Not Return) - Once this is selected, that provider will be prohibited from viewing your facility's schedule.
  • Preferred Provider - Once a provider is marked as “Preferred,” the system will recognize this provider as the preferred choice over all others. This tells the system to assign this provider for any shift they request automatically.

To stop receiving emails, go to your Settings tab to manage your notifications.

Go to the Settings Tab to manage all Notifications.